Cremains/Ashes Shipping Instructions
If you have any Questions, please contact us via email: email@example.com. Please include your Name & Order Number, in the email.
WHEN SHIPPING YOUR LOVED ONE (HUMAN OR PET) TO US, INCLUDE IN THE PACKAGE:
- YOUR NAME.
- ORDER NUMBER.
- CONTACT INFORMATION. We may have additional questions for you.
- ANY ADDITIONAL INFORMATION YOU WEREN'T ABLE TO ADD DURING YOUR ORDER, ON OUR WEBSITE.
- (OPTIONAL) SHORT STORY ABOUT YOUR "LOVED ONE".
- (OPTIONAL) PHOTO OF YOUR LOVED ONE.
- (OPTIONAL) If you wish for your "LOVED ONE'S" Story to be shared on social media. Provide Your Social Media Handles & Where you want their Story Shared. We are on: Facebook, Instagram, & TikTok. You may choose Any or All Platforms. You will be tagged in the Progress & Final Piece Posts, during your Loved One's Journey with Us.
(All "Optional" Sentimental Items will be Returned with your completed Order): Adding these allow Us to Connect with Your Loved One, keeping their Photo & Story nearby, while creating Your "Memorial Piece".
AMOUNT TO PACKAGE: We Require: One (1) Teaspoon for Tiny Pieces. Two (2) Teaspoons for Small Pieces. Two (2) Tablespoons, for Larger pieces.
- CONSISTENCEY OF CREMAINS/ASHES: Please be sure to only send FINE GRANUALS of Cremains/Ashes. We know this is a difficult part of the process.
SHIPPING: There are Two Options for Shipping.
- Obtain Special Packaging from your Local USPS Office or Order online at Cremated Remains | USPS.com . These Kits are provided by USPS at No Cost. We Suggest Cremated Remains Kit 2 | USPS.com For Human Remains. Cremated Remains Animal Kit 2 | USPS.com For Pet Remains. *Follow the Instructions Below, using the supplies in these kits.
- Obtain Your Own Packaging, & Labels. *We Do Not Recommend this Option*, as it does not provide extra security for your package & Loved One. **IF YOU CHOOSE THIS OPTION, PLEASE ADD TRACKING & INSURANCE ON THE PACKAGE*
- The cost to ship the USPS Kit packages are a little higher than normal shipping, however, it provides Extra Care & Faster Shipping. So your Loved One arrives to Us Safely.
- Please be sure to place the Cremains in a Small Ziploc Bag (Or bag provided in the USPS Kits, then into another Ziploc Bag. This will Provide Additional Protection, to keep your Loved One Safe on their Journey.
- Be Sure to add the Information Listed Above in the package, this is imperative.
- Once you have received a tracking number please email us your name/order number, with the subject “Tracking for Order#______” so that we know to watch for your Loved One.
- We will message you immediately after the arrival of your Loved One. If you need anything at all don't hesitate to contact us.
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST WHILE IN THE CARE OF USPS.***
TURNAROUND TIME: Orders containing Cremains are Automatically Expedited, & typically take 5-7 weeks from the time we receive ashes, depending on what you ordered. Smaller Pieces take 2-4 weeks, Medium Pieces take 3-6 weeks. Large Pieces take 5-7 weeks. Any Pieces containing intricate details are subject to take Longer than 7weeks.